Terms & Conditions

The terms and conditions below apply to all events booked through GOTO Events Ltd.

Explanation of Terms:
In these terms and conditions “we” and “us” means GOTO Events Ltd, Unit C, Willis Way, Poole, Dorset, BH15 3SS Reg No. 6827990
“You” means the event organiser who has signed the GOTO Events Ltd booking form. You must be aware that on signing the booking form you are signing on behalf of every member of the group. If the booking form is signed on behalf of a limited company, ”you” means that company.
“Event” means all aspects of the event booking with GOTO Events Ltd be it an active, social or relaxation. Those booking by telephone accept Ltd Terms & Conditions, without having signed the booking form.
Booking & Payment Terms
A non-refundable deposit of 50% is needed to confirm the booking and the balance is due 4 weeks before the event. If you are booking within 4 weeks of the event, payment in full will be needed.
Dress Code
We strongly advise that guests dress in flat shoes, comfortable clothing and have a selection of weather alternatives including waterproofs, umbrellas and warm clothing.
GOTO Events Ltd Code of Conduct
You must conduct yourself in a courteous and polite manner at all times.
Due to the nature of many events organised by GOTO Events Ltd it is essential that the following rules apply:
· You must listen and obey instructions given by any of our staff or contractors; they are there to make sure you have a safe and enjoyable time.
· You agree to compensate us or our contractors for any costs incurred due to improper behaviour during your event.
· You must inform us of any medical conditions that may affect your participation in the event.
· Under no circumstances will you be allowed to participate in an activity if you are under the influence of alcohol or drugs.
GOTO Events Ltd reserve the right to terminate the whole event or any individual activity if, in our opinion, the behaviour of the group or an individual is threatening the safety or enjoyment of any other persons. The group or individuals involved will not be entitled to any refund in such circumstances.
We will from time to time take pictures and video’s of your event for the purpose of publicity and use on our website and social media sites, if you do not wish to participate please inform the Event Manager.
Cancellation Policy
By You
In order to provide the very best service to all of our clients the following cancellation policy is in place. We must be notified in writing of any cancellations immediately by the event organiser.
A non-refundable deposit of 50% is needed to confirm the booking and the balance is due 4 weeks before the event. If you are booking within 4 weeks of the event payment in full will be needed.

Cancellation: On receipt of written confirmation you are subject to the following cancellations fees:

More than 52 weeks: 0%
Between 26 & 52 weeks: 25%
Between 12 & 26 weeks: 50%
Between 8 & 12 weeks: 75%
Between 21 business days & 8 weeks: 90%
Between 0 & 20 business days: 100%

The price may vary subject to availability and numbers in the group.
By Us
We reserve the right to cancel any part of your event if for any reason your safety is threatened, including adverse weather conditions. If this occurs we will make every effort to reschedule the event to another date. However, we are not obliged to give any refunds in cases of adverse weather conditions.
Refunds will not apply in the following circumstances; war or threat of war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disaster, fire, technical problems or any other occurrence beyond our control.
Unless we cancel because of the above circumstances we will refund all payments made by you to us and will have no further liability to you.
All of our events carry an element of risk and we advise that you take out personal accident cover. Risk assessments are carried out for each event and we have 5 million pounds worth of public liability cover. Please ask us and we will advise you how to obtain this. If you choose not to take such cover we assume you are happy to take the risk of not having personal accident cover for your guests.
GOTO Events Ltd will accept liability for the negligence of our staff causing you injury or death only to the extent that is obliged under English Law.
GOTO Events Ltd shall not be liable for any injury, death, loss or damage caused by other participants, nor will it be liable for any uninsured losses of your property, nor for any illness, injury or death sustained during an event or your event.